Contact Us
Whether you've spotted something that needs updating, want to query one of our ratings, or simply have a question about how a no deposit bonus works before you sign up anywhere, we want to hear from you. This page explains what we can help with, what we can't, and the best way to get a useful answer quickly.
What we can help with
Best Casinos Canada is an independent research and review site covering online casinos available across Canadian provinces, with a particular focus on no deposit bonuses and welcome offers. We're happy to hear from readers on topics such as:
- Corrections to an offer, bonus term or rating you believe is out of date
- Questions about how a specific no deposit bonus works, including wagering requirements or maximum cashout caps
- Feedback on a casino brand featured on the site, positive or negative
- Suggestions for how we rank or compare Canadian online casinos
- General queries about our review process
What we can't do
It's worth being clear about the limits of what a comparison site can offer, since misdirected messages just slow things down for everyone:
- We can't process deposits, withdrawals, account verification or bonus credits — those requests go to the casino operator directly, through the account or live chat on their own site
- We can't access or view your personal casino account details, balance or transaction history
- We can't resolve billing disputes with a payment provider or bank
- We can't offer counselling or crisis support — for concerns about gambling harm, our Responsible Gambling page lists where to find that kind of help
If your question relates to a specific casino's terms, conditions or account issue, the fastest route is almost always that operator's own customer support team, since they're the only ones with access to your account.
Before you get in touch
A few things are worth checking first, since they answer most of the questions we receive:
- Bonus terms — check the offer's wagering requirement, expiry window and any game restrictions before assuming a term has been misquoted
- Our rankings — see how we assess Canadian online casinos on this site, including licensing, game range, payment speed and bonus fairness
- Our standing pages — the About Us page explains who we are and how the site is funded, and our Terms and Conditions cover how the site itself may be used
How we handle commercial relationships
Best Casinos Canada may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides which brands appear, how they're rated, or the order they're ranked in. If your message concerns a partnership enquiry, please say so clearly so it reaches the right person.
Response times and what to include
We aim to read and respond to messages as quickly as we can, though as an independent site our team is small and turnaround isn't instant. To help us answer properly the first time, it helps to include:
- The name of the casino brand your question relates to, if applicable
- A link or screenshot of the specific offer, page or term you're asking about
- Whether you're asking as a Canadian player or contacting us for another reason, such as media or partnerships
For anything involving your own casino account — deposits, withdrawals, bonus credits, or identity verification — the casino's own support desk will always be faster and better placed to help than we are. We're here for questions about our research, our ratings and the content on this site.